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Support Services

TouchStar’s UK based, dedicated in-house engineering team ensure quality repairs and effective support. A range of integral and additional enhanced support services are available to support the optimised running of your business operation.

24/7 UK BASED SUPPORT HELPDESK

A range of UK Based Helpdesk and Out Of Hours Emergency Support packages are available to ensure issues are dealt with quickly and effectively – removing the need for site visits and ensures the seamless running of your operation.

PREVENTATIVE MAINTENANCE HEALTH CHECKS

A standard feature of all TouchStar service packages, TouchStar annual health check visits provide users with annual physical inspection of installed equipment. This practice optimises up time and significantly extends the life of the system.

E-PORTAL ONLINE BOOKING SYSTEM

For instant, online support - TouchStar operate an e-portal booking system for immediate notification of damaged/malfunctioning devices. This system allows for the pre-booking and tracking of repairs from start to finish.

RAPID RESPONSE

Facilitating significantly reduced downtime, a TouchStar enhanced rapid support package option provides 4 hour response time from on call engineers with guaranteed SLA’s.

GOLD STOCK SWAP-OUT

TouchStar offer fully managed service solutions including collection and delivery of pre-configured devices to allow rapid and seamless continued operation for the customer.

Support