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Consultancy / Support

TouchStar Technologies has been helping the UK’s leading warehouse and logistics companies to identify and deploy business critical mobile computing solution since 1982.

Our knowledge of rugged mobile devices and our cross-industry experience ensures that we not only understand how our customers’ businesses operate and the typical challenges they face but we’re also able to share the experience we’ve gained from helping others in the same industry.

Our range of services includes:

Hardware

We offer a full range of consultative services which includes helping you to choose the right hardware, reviewing your site to identify any wireless coverage issues right through to staging and configuring your devices and helping you to deploy them. We’ll then ensure you’re always covered through our range of industry leading UK-based support.

We’re totally independent which means we can offer you the best products from the industry’s leading hardware manufacturers, so whether you’re looking for rugged mobile computers, hand held terminals, rugged tablets, voice picking or truck mounted devices, TouchStar can help. View our Mobile Computers here.

Initial consultation

We believe that the best way for us to understand your needs is with a face-to-face meeting so we can see your site for ourselves. This will allow us to

make recommendations that will not only suit your warehouse now, but also fit your strategic vision for the future.

Contact us to book an appointment here.

Deployment

We understand that the successful deployment of new mobile devices often hinges on the people in an operation who will be using them every day. That’s why we will pre-configure the devices and work closely with everyone in your organisation to offer insight and expertise during deployment. This ensures a smooth implementation so that you can see the benefits of the new devices immediately.

Support

As well as initial support, TouchStar provides access to an on-going UK-based support scheme. Our experience in working across different industries and environments allows us to give accurate advice on the levels of support you will likely require. This includes a ‘hot swap’ service using devices held in the UK so that if there is a problem with a device, you can swap it out for another one held by us that is pre configured with your settings and software and ready to use so you can be up and running again in no time. View our Support Services here.

Whether you’re looking for new hardware or simply want to chat about your options feel free to get in touch with us by calling us on 01274 741860 or fill out our contact form here.