28 June 2017
Karndean Designflooring decision based upon TouchStar's superb post-sale support
Karndean Designflooring is
a global leader in flooring design with operations in the USA, UK, Australia
and New Zealand.
Karndean started as a
small family business in 1973, and has since grown into one of the world’s most
renowned and respected luxury flooring companies. The business remains family
owned, allowing it to stay true to its roots and focused on its
By offering a wide
range of colours, textures and finishes, Karden products allows its customers
to create looks that are unique to their home or business and are guaranteed to
Karndean had been
using RF units in its warehouse to carry out general tasks such as order
picking and pallet tracking. But eight years after launch the businesses
decided they had been used for as long as they could be and were coming towards
the end of their lifecycle.
The main driver for
change was that Karndean had come to the end of its support contract. Spare
parts for existing units were becoming harder to source and repairs were
unavailable, so the decision was made to upgrade.
After contacting a
few suppliers and reviewing various options, Karndean decided that the products
presented by TouchStar offered the best value for money and also came with the
best support package – including a minimum of ten years of support for repairs.
Touchstar offered a
selection of devices that were robust enough to fit into Karndean’s fast-paced
Karndean narrowed the
choice between a couple of products and to help them decide, TouchStar loaned out
units to test in the warehouse so Karndean could get a feel for the products.
Karndean then decided
to invest in rugged TouchStar
TS8000 handheld devices
based on the feedback from its warehouse team.
The TS800 is packed
with features, including a 3.5” colour touchscreen, 3M camera, Bluetooth, Wi-Fi
and several different scanning options.
with configuring the devices and provided the additional support required to
get up and running.
Results and benefits
The new devices have
been a great success and have delivered the reliability, accuracy and
efficiency improvements that Karndean required.
Since the devices
have been deployed, Karndean has had one instance of accidental damage. After
it was reported to TouchStar, the issue was dealt with it in a timely manner
and the device was back up and running in the warehouse within a week.
operations director of Karndean, commented: “These devices and the support
we’ve received, from the initial meeting to installation and live running, has
met all our expectations. With our old devices becoming redundant, this was a
necessary investment which has enabled the continued smooth running of our fast-paced
warehouse. These new devices are more efficient and will support our growth and
allow for future development.”